What We Collect and Why
When you open an account we ask for your mobile number, a password and your preferred wallet — bKash, Nagad or Rocket — so we can route deposits and verify withdrawals. We log your IP address, device type and login timestamps to detect unusual activity and
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protect your balance. When you request a payout we check the wallet account name against the name on your profile; that verification step prevents someone else from redirecting your funds. We store chat transcripts when you contact support so the next agent can see your history
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without asking the same questions twice. We use session cookies to keep you logged in and a functional cookie to remember your language preference; we do not sell your data to third parties or share it outside the platform except where local law in Bangladesh requires
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disclosure to authorities. Retention depends on account status: active accounts stay on file; closed accounts are anonymised after ninety days unless a legal hold applies. You can request a copy of your data, ask us to correct an error or request deletion by contacting support; we
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aim to respond within seven business days. This policy applies to visitors and account holders in regions where our service is available under local law; if local regulation changes we will update this page and notify active users by email.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.